Our support team is available Monday through Friday, 8:00 AM – 5:00 PM (CST) to assist with your account and order inquiries.
Your account is marked as "Pending Approval" because each user must be associated with one or more specific Brandt Equip Account(s). This association ensures you have access to the correct transaction history, service records, equipment details, and any special pricing or tax exemptions tied to your account(s). Our team reviews each registration to accurately link users to the appropriate accounts.
Yes! While pending, you can still use the "Buy Parts" feature as a guest and submit service requests by manually entering your equipment information.
Please check your spam or junk folder for the confirmation email. If you still cannot find it, contact our support team at mobilesupport@brandtag.com and we will assist you.
In compliance with App Store requirements, users may request the deletion of their Brandt Access account and all associated personal data.
To initiate a deletion request, please email mobilesupport@brandtag.com with the subject line "Account Deletion Request". Please include the email address associated with the account. Our team will process your request within 5 business days.